Terms of service

These Terms of Service explain the rules for using veona.online, the online store of Veona. By visiting our store or placing an order, you agree to these terms.

Products and prices

We work hard to make sure product descriptions and prices on our store are accurate. If a mistake is made, we may correct it and contact you before processing your order. Prices are shown in Pakistani Rupees (PKR). We may change prices at any time, but a price change will not affect an order you have already placed.

Orders

When you place an order, you are offering to buy the items in your cart. We will email you to confirm that we have received your order. We may decline or cancel an order if an item is unavailable, if your payment cannot be processed, or if we believe the order was placed in error or in bad faith. If we cancel your order after you have paid, we will refund your payment to your original payment method.

Payments

You agree to provide accurate payment information and to pay for the items you order. If your payment cannot be processed, we may cancel your order.

Shipping, returns and refunds

Shipping and delivery are covered by our Shipping Policy. Returns and refunds are covered by our Returns & Refunds Policy. Please read both policies before placing an order.

Use of our store

You agree to use our store lawfully and honestly. You agree not to use our store to place false orders, to commit fraud, to interfere with the operation of the store, or to copy or misuse our content. Our brand name, logo, text, images and designs belong to Veona and may not be copied or used without our permission.

Product use

Our products are accessories for everyday use. Please use them as intended and follow any instructions included with them. Veona is not responsible for damage caused by misuse of a product.

Liability

To the fullest extent allowed by law, Veona is not liable for indirect, incidental or consequential losses arising from your use of our store or products. Our total liability for any claim related to an order is limited to the amount you paid for that order.

Changes to these terms

We may update these Terms of Service from time to time. The current version is always the one published on this page, and it applies to orders placed after it is published.