Refund policy

We want you to be happy with your order from Veona. If something is not right, this Returns & Refunds Policy explains what you can do.

30-day returns

You can return an unused item within 30 days of the date you received it. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging. Please keep your order confirmation email, as we may ask for your order number.

How to start a return

To start a return, email us at veonasupport@gmail.com with your order number and the reason for the return. We will reply with return instructions. Please do not send an item back to us without contacting us first.

Return shipping

Return shipping costs are the responsibility of the customer, unless the item arrived damaged or faulty, or we sent you the wrong item. In those cases, we will cover the cost of the return.

Refunds

Once we receive your returned item, we will inspect it and let you know whether your refund has been approved. If approved, your refund will be issued to your original payment method. Please note that it can take 5–10 business days for the refund to appear in your account, depending on your bank or card provider. Shipping charges paid on the original order are not refundable.

Damaged, faulty or wrong items

If your item arrives damaged or faulty, or if we sent you the wrong item, please contact us at veonasupport@gmail.com within 30 days of receiving it. Please include your order number and, if you can, a photo of the problem. We will arrange a replacement or a refund to your original payment method.

Items that cannot be returned

Items that have been used, damaged by the customer, or are not in their original condition cannot be returned. For hygiene and safety reasons, any item that is not returned in its original condition may not be eligible for a refund.

Questions

If you have any questions about returns or refunds, email us at veonasupport@gmail.com and we will be happy to help.