Thank you for shopping at Veona. This Shipping Policy explains how we process and ship orders placed at veona.online.
Order processing
Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). Orders placed on a weekend or public holiday are processed on the next business day. You will receive an email confirmation once your order has been placed, and another email with tracking information once it has shipped.
Shipping destinations and costs
We ship to addresses in the United States. Shipping costs are calculated at checkout, based on your delivery address and the items in your order. The shipping cost shown at checkout is the cost you pay — there are no hidden shipping charges.
Delivery times
Delivery times depend on your location and the shipping method you choose at checkout. Once your order has shipped, the delivery time is in the hands of the carrier. Delays can happen, especially during busy periods, and Veona is not responsible for delays caused by the carrier. If your order has not arrived within the estimated delivery time, please contact us at veonasupport@gmail.com and we will help you check its status.
Tracking your order
When your order ships, we will email you a tracking link so you can follow its delivery. Please make sure the email address and shipping address you enter at checkout are correct, as we cannot change an order once it has shipped.
Incorrect or undeliverable addresses
If an order is returned to us because the address was incorrect or incomplete, or because it could not be delivered, we will contact you to arrange a reshipment. The cost of reshipping may apply.
Questions about shipping
If you have any questions about shipping, please email us at veonasupport@gmail.com and we will be happy to help.